FAQs

Do you ship internationally?

Not at this time.

What are your methods of payment?

We currently accept all major credit or debit cards with a MasterCard, Visa, American Express, etc. logo. You may securely check out through Shopify Payments, PayPal, Apple Pay, Google Pay and Afterpay.

How long will it take for my order to ship once it is placed?

Please allow 3-7 business days for order processing and fulfillment. This does not include shipping time. Shipping takes an additional 3-5 business days for delivery. (This does not include holiday shipping - we will do our best to post holiday shipping time frames so you can select your gifts in time! We also offer Express Shipping at an extra cost if needed)

What happens if my package is returned to sender?

If your package is returned to our warehouse please email us at info@scampandtramp.com with confirmation of your shipping address and order number so we may investigate. If the reason for return by carrier is “insufficient address” we will be able to reship but the customer is responsible for any additional shipping charges. Please be aware, due to the high rate of package theft, some packages may require a signature and you may be required to be home to accept the package. If your package is returned due to “no signature” we will be able to reship but the customer is responsible for any additional shipping charges. If it is deemed carrier error we will be able to reship without additional charges to the customer.

How do I know what size to select?

Each product page has its own size guide for your use. In most cases, our products follow standard size guidelines for women and men's clothes. We also recommend taking your measurements as extra precaution to ensure you order the correct size. 

Why does the print on my garment look faded?

With DTG (direct-to-garment), designs are printed directly onto the garment and absorbed into the fabric. We use the DTG method for most of our t-shirts. 

 - DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE). 

-Opaqueness varies depending on the garment. Lighter weight garments with more cotton content, such as t-shirts will have a more opaque print result. Heavier weight garments, such as sweatshirts and hoodies, will have a less opaque print result because the fabric is thicker and will absorb the water based ink more. This may result in seeing the garment through the print a bit.

What are the recommended care instructions for my garment(s)?

T-shirt, Sweatshirt, and Hoodie Care Instructions: 

-Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.

-Use non-chlorine bleach, only when necessary.

-No fabric softeners. 
-Tumble dry low, or hang-dry for longest life (recommended). 

-Cool iron inside-out if necessary. Do not iron decoration. 

-Do not dry clean.

-Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print. 

 

Legging Care Instructions: 

-Our leggings can be washed at any temperature setting without affecting quality.

-Wash with like colors, as the polyester fabric may make colors run.

-Too high temperatures during washing and drying may shrink the fabric.

Why does my garment smell funky, kinda like vinegar?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or yellowish residue. Don’t worry that is not unusual- it's from a fixation agent applied during the printing process and it is NOT permanent. 

Fixation agent (also known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

 The solution is simply to wash the garment. Neither the residue nor the smell is permanent, and both should go away after one wash. If it does not disappear after the first wash, please contact us with 2-3 clear photos. At least one should be of the full garment and a couple of up close photos of what you are seeing to info@scampandtramp.com. Please send within the first 14 days of receiving your garment.

How do I report a problem with my order?

Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: info@scampandtramp.com within the first 14 days of receiving your items. It is important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible. We will not accept returns after 30 days and refunds must be approved (this is why we request photos of the problem).

I received a damaged item. What do I do?

Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: info@scampandtramp.com within the first 14 days of receiving your items. It’s important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible. We will not accept returns after 30 days and refunds must be approved (this is why we request photos of the problem).

How do I make a return?

Please send us an email at info@scampandtramp.com to notify us of the issue.  Please do NOT return your item until you receive confirmation by us to do so. Please review our RETURN POLICY for additional information.

• All customers are required to purchase their own return label for the exchange. We do suggest considering using a trackable shipping service.
• Any approved refund amount will be your total minus the original shipping costs

Still have questions?

Please contact us at info@scampandtramp.com. We're happy to help!